Shipping & Delivery Policy

1. Where We Ship

We currently ship to the following European countries:

🇩🇪 Germany 🇫🇷 France 🇮🇹 Italy 🇪🇸 Spain 🇳🇱 Netherlands 🇬🇧 United Kingdom 🇸🇪 Sweden 🇧🇪 Belgium 🇩🇰 Denmark … and other EU and EEA countries.

If your country isn’t listed, please email sales@eurodispensary.com to see if it’s available.

2. Processing & Dispatch Times

  • Orders made before 12:00 PM CET from Monday to Friday are sent out the same day.

  • Orders placed after 12:00 PM CET or on weekends/public holidays are processed the next business day.

  • You will receive a tracking number once your order has shipped.

3. Delivery Options & Estimated Times

We offer multiple shipping methods to suit your needs:

Shipping Method Estimated Delivery Time Tracking Available?
Standard Shipping 3–7 business days ✅ Yes
Express Shipping 1–3 business days ✅ Yes
Overnight Shipping (selected countries) 24 hours ✅ Yes

Delivery times vary based on location, customs clearance, and local courier services.

We offer multiple shipping methods to suit your needs:

4. Discreet Packaging

We understand the importance of privacy and discretion. All orders are:

📦 Shipped in plain, unbranded packaging with no visible product details. 🔒 Secured and sealed to prevent tampering. 🕵️ Untraceable to content origins for maximum confidentiality.

5. Shipping Costs

  • Standard Shipping: Free for orders over €99 (otherwise a small fee applies).

  • Express & Overnight Shipping: Fees vary by destination and package weight. Costs are calculated at checkout.

6. Customs & Legal Compliance

We follow all EU rules for shipping and product distribution. However:

⚠️ Customers are responsible for ensuring products are legal in their country. ⚠️ Customs delays or seizures are beyond our control. If your order is held, contact your local authorities for assistance. Though we try our best to coordinate.

7. Lost, Delayed, or Stolen Packages

If your order is delayed or missing:

📌 Check your tracking number for updates.

📌 Wait 2 extra business days in case of courier delays.

📌 Contact our support team at support@eurodispensary.com if your package is missing.

We are not responsible for stolen packages once they are delivered. However, we will help resolve any disputes with the courier.

8. Returns & Refunds

For details on returns, refunds, and replacements, check our [Refund & Return Policy].