At Euro Dispensary, we focus on keeping customers happy and following European laws. Because of our products, we have strict rules for refunds and returns.
1. No Returns on Shipped Orders
đźš« After an order ships, it’s final. We can’t accept returns or refunds, unless the product is damaged.
This policy keeps products safe and meets regulations for consumable goods.
2. Refunds for Damaged or Incorrect Items
If you get a damaged, faulty, or wrong product, you can get a replacement or a refund if these conditions are met:
You need to let us know within 48 hours of delivery at support@eurodispensary.com.
âś… Please send clear photos of the damaged or wrong item with your order number.
âś… After verification, we will either:
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Send a replacement at no extra cost, or
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Issue a full refund to your original payment method.
📌 Refunds take 5–10 business days to process after approval.
3. Order Cancellations
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Orders can only be canceled before shipping for a full refund.
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If the order has already been shipped, the sale is final, and no refunds will be issued.
4. Lost or Undelivered Orders
If your package does not arrive, please follow these steps:
đź“Ť Track your order using the provided tracking number.
Check with the courier for delivery updates.
đź“Ť Contact us at support@eurodispensary.com if the package is lost.
We aren’t responsible for lost packages if the customer gives the wrong shipping address.