FAQS

Shipping

Can I track my order?

Yes! Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your package through the courier’s website. If you haven’t received a tracking number, please check your spam folder or contact us at support@eurodispensary.com.

How long does delivery take?

Delivery times vary depending on your location:

  • Germany, UK & Neighboring EU Countries: 2–3 business days
  • Rest of the EU: 4–5 business days
  • Non-EU Countries: 5–6 business days
  • There is also same-day delivery for countries within our dispatch locations. See our contact page or check with our customer service.
Do you ship to all locations in Europe?

Yes, we ship to most locations within Europe, including Germany, France, Italy, the Netherlands, Spain, Sweden, Belgium, Denmark, and the UK etc. However, shipping availability depends on local regulations. If you’re unsure whether we can deliver to your location, please contact us at support@eurodispensary.com.

Payments

What payment methods do you accept?

At the moment we accept Skrill and bitcoin payments. We use the Skrill Wallet as our payment gateway provider. Its easy to set up and works exactly like PayPal.

We accept secure payments via:

  • Bank Transfers 
  • Cryptocurrency (Bitcoin, USDT)
  • Other approved payment methods (details at checkout)
Is my payment information secure?

Yes! We use secure encryption and comply with GDPR data protection regulations to ensure your payment details remain confidential. Your transactions are processed through trusted third-party payment gateways that meet the highest security standards.

What is the Minimum Order?

We have a fixed €149.99 minimum order before we can process any orders. All orders placed must meet this requirement. We won’t issue any refunds if the order did not meet these requirements.

Can I use multiple payment methods for one order?

At this time, we only accept one payment method per transaction. You’ll need to complete your order using a single payment method at checkout.

Do you accept PayPal?

No, due to PayPal’s policies on cannabis-related products, we do not accept PayPal payments.

Returns

Can I return my order if I change my mind?

No, all sales are final once shipped. Due to the nature of our products, we do not accept returns for change of mind.

What should I do if my item arrives damaged or faulty?

If your product arrives damaged, defective, or incorrect, you may request a replacement or refund within 48 hours of delivery by following these steps:

  1. Take clear photos of the damaged/faulty item and packaging.
  2. Email support@eurodispensary.com with your order number and photos.
  3. After review, we will offer a replacement or full refund.

Refunds are processed within 5–7 business days after approval.

Are there items that cannot be returned?

Yes. Due to health, safety, and legal compliance reasons, we do not accept returns on:

  • Any opened or used products
  • Perishable or consumable products (e.g., gummies, vape oils, tinctures)
  • Orders that have already been shipped (unless damaged)

For further questions, please contact us at support@eurodispensary.com.